At 7qk, responsible gambling is not a policy document — it is a daily operational commitment. We provide every registered player in Malaysia with the tools, information, and support needed to keep gambling what it should always be: entertainment.
7qk was built with the explicit understanding that gambling carries real risks. The thrill of live baccarat, the excitement of an EPL last-minute goal, or the anticipation of a slot jackpot are genuine forms of entertainment — but only when experienced within limits that you control. When those limits start to blur, the experience stops being entertainment and starts being harmful.
Every player who registers on 7qk does so with the same access to our full suite of responsible gambling tools, regardless of their account tier or activity level. These tools are not buried in account settings — they are prominently accessible and, in some cases, automatically activated when our systems detect patterns that may indicate distress.
We apply a strict minimum age of 21 years to all accounts, consistent with Malaysian standards for participation in casino-style gambling. Age verification is mandatory and is applied rigorously during the KYC process. No exceptions are made. If we have reasonable doubt about a player's age, the account is suspended pending verified documentation.
Responsible gambling at 7qk also means transparency. We do not obscure the odds of games. We do not send pressure marketing to players who have self-excluded or who have set deposit limits. We do not design our promotions to push players beyond limits they have set for themselves.
If you are a player from Kuala Lumpur, Penang, Johor Bahru, Shah Alam, or anywhere else in Malaysia — and you feel your gambling habits are shifting from recreation toward compulsion — we encourage you to act early. The tools described on this page are free, effective, and available to you right now.
Gambling must never be treated as a source of income, a way to recover financial losses, or a coping mechanism for stress. If it begins to feel like any of these things, seek support immediately.
Decide on a fixed amount — in MYR — that you can afford to lose before you start a session. Never deposit more than that amount to chase a loss.
Long, uninterrupted sessions increase the risk of impulsive decisions. Set session time reminders via your account settings and take regular breaks.
Gambling when you are stressed, upset, tired, or under the influence of alcohol or substances significantly increases the risk of problem gambling behaviour.
Deposit limits, session reminders, cooling-off periods, and self-exclusion are all available in your account settings at zero cost. Using them is a sign of strength, not weakness.
Every tool below is available to all 7qk accounts at no charge. Access them anytime through your account settings or by contacting our support team.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your limit is reached, no further deposits will be accepted until the limit period resets. Reducing a deposit limit takes effect immediately. Increasing a limit requires a 24-hour cooling period before it becomes active — this delay is intentional and protects you from impulsive decisions.
Set a session duration limit for your gameplay. When your chosen time is reached, you will receive an on-screen notification reminding you to take a break. You can configure these reminders in increments from 30 minutes to 4 hours. Taking regular breaks is one of the most effective habits for maintaining control over your gambling activity.
A cooling-off period temporarily restricts your access to the Platform for a defined period — from 24 hours up to 6 weeks. During a cooling-off period, you cannot deposit, place bets, or access live casino games. This tool is designed for players who feel they need a short-term break without committing to full self-exclusion.
Self-exclusion closes your account for a minimum of 6 months or permanently, depending on your preference. During the exclusion period, you cannot reopen your account under any circumstances, and any marketing communications will be suppressed. We strongly encourage players who are experiencing a gambling problem to use this option. Contact our support team to activate self-exclusion at any time.
Set a maximum net loss threshold per day, week, or month. When your losses reach the configured threshold, no further wagers will be accepted for the remainder of that period. This tool is particularly useful for players who find deposit limits alone insufficient to manage their spending during a session.
Enable on-screen reality check notifications that display your net gambling performance — wins and losses — at intervals you configure. Seeing your actual financial position during a session is a powerful way to counteract the psychological tendency to minimise losses and overestimate wins that affects all players at times.
Problem gambling can develop gradually and is often difficult to recognise from the inside. The following signs — when experienced consistently over time — may indicate that your relationship with gambling needs attention.
If you recognise three or more of the signs above in your own behaviour, we strongly encourage you to contact our support team or reach out to one of the organisations listed in the Support Resources section below.
Answer the following questions honestly. If you answer "yes" to three or more, consider speaking to a support professional.
Spent more money gambling than you originally planned to, on more than one occasion?
Gambled using money needed for rent, bills, groceries, or other household necessities?
Tried to cut back or stop gambling and found it difficult or impossible to do so?
Felt anxious, irritable, or on edge when you went without gambling for more than a day or two?
Hidden the amount you gamble — or your gambling losses — from a family member or close friend?
Borrowed money or sold something to fund your gambling?
Returned to gambling shortly after a loss, specifically to try to win back what you lost?
Note: This checklist is for self-awareness purposes only and is not a clinical diagnostic tool. If you are concerned about your gambling, please contact a qualified support service such as Talian Kasih 15999 or GamCare for professional guidance.
Deposit limits are the most widely used responsible gambling tool on our platform. Here is how the three tiers work in practice.
A cap on the total MYR amount you can deposit within any single calendar day (midnight to midnight). Ideal for players who want granular day-to-day control over spending. Resets every 24 hours at midnight.
A cap on your total deposits across a 7-day rolling window. The weekly limit works alongside any daily limit you have set — the lower of the two limits always applies. Resets on Monday at midnight.
A cap on total deposits within a calendar month. The most commonly used long-term budgeting tool. Setting a monthly limit is the single most effective step a player can take to keep their gambling within a defined household budget. Resets on the first of each month.
Reducing any deposit limit takes effect immediately. Increasing a limit is subject to a mandatory 24-hour cooling period before the new limit becomes active.
If you or someone you know needs help with a gambling problem, the following organisations provide free, confidential support. All contact details below are for external support services — they are not affiliated with 7qk.
Malaysia's national welfare helpline, operated by the Ministry of Women, Family and Community Development. Provides counselling, crisis support, and referrals to professional services. Available 24 hours a day, 7 days a week. Free to call from any Malaysian mobile or fixed line.
15999Dial this number — do not click, it is not a link.
GamCare is an internationally recognised organisation providing information, support, and counselling for people affected by problem gambling. Their online resources, self-help tools, and forum communities are available to anyone globally, including Malaysian players. Access via their website (type the URL directly into your browser).
gamcare.org.ukType this address into your browser directly.
The Department of Social Welfare Malaysia (JKM) provides professional counselling and family support services through offices nationwide, including Kuala Lumpur, Penang, Johor Bahru, Shah Alam, and Petaling Jaya. Their services are free of charge for Malaysian residents.
03-8000 8000Dial this number — it is displayed as plain text only.
Responsible gambling at 7qk is built into the platform's core design — not added as an afterthought.
Mandatory identity and age verification for all new accounts. Any account where the player is found to be under 21 is immediately suspended, and all activity is voided.
Our platform uses automated pattern detection to identify accounts exhibiting early signs of problem gambling — such as rapid loss-chasing deposits or unusually extended sessions — and triggers pastoral interventions.
Players who have self-excluded, set deposit limits, or contacted support about problem gambling are immediately removed from all promotional communications and offer targeting.
Our customer support staff are trained to recognise and respond sensitively to players who raise responsible gambling concerns. Support is available 24 hours a day in English.
7qk does not hide return-to-player (RTP) rates for slot games or obscure the house edge on live casino tables. Players have the right to understand the odds before they play.
All promotions include clearly stated wagering requirements and validity periods. We never use deliberately confusing bonus terms that trick players into spending more than they intended.
Self-exclusion is the strongest protective measure available on 7qk. Once activated, your account cannot be used for the duration of the exclusion period under any circumstances.
Reach our support team via the live chat function on the Platform or by emailing [email protected] (plain text address — not a link). Tell the agent you wish to activate self-exclusion.
Select a period of 6 months, 12 months, 2 years, 5 years, or permanent exclusion. Our support team will not attempt to discourage you from choosing the longer option — we will support whichever choice you make.
Your account will be closed and access blocked within minutes of your request being processed. Any remaining real-money balance will be returned to your verified payment method.
You will be removed from all promotional lists immediately. You will not receive any bonus emails, re-engagement campaigns, or platform updates during the exclusion period.
If you wish to return to 7qk after a temporary exclusion period has elapsed, you will be required to complete a responsible gambling review with our support team before account access is restored.
7qk applies a strict minimum age requirement of 21 years for all platform users, consistent with the standard applied to casino-style gambling in Malaysia.
If you are a parent or guardian and believe a person under 21 has accessed or used the 7qk Platform, please contact our support team immediately at [email protected] (plain text — not a link). We will act immediately to close the account, void all activity, and return any funds to the registered payment method.
Responsible gambling starts with awareness and the right tools. If you are ready to play, explore everything 7qk has to offer — live casino, sports betting, and premium slots — knowing that your safety tools are always just one click away.
For players aged 21 and above only. If you need help, call Talian Kasih 15999 (Malaysia) — 24 hours, free, confidential. See our Terms & Conditions for full responsible gambling policy details.